Consumer Protection

By Solar United Neighbors on August 15, 2023

Going solar can be a challenge. There are so many questions:

  • How does a solar system work? 
  • How do I find a trusted solar installer?
  • What kind of solar system is best for me?
  • How do I know if I’m getting a good deal on solar?

This is where we come in. Solar United Neighbors is a nonprofit organization that is committed to  homeowners and your rights. We want more families to go solar. This can only happen if solar customers know they are getting a fair deal. Solar energy is beneficial for every community, but when it comes to Puerto Rico specifically – it means that much more. 

As the solar industry grows to meet demand, not every installer will provide honest and accurate information to customers. This is where we come in. Placing consumer protection at the forefront, we help those looking to go solar navigate the process with their best interest and needs being prioritized. With roughly 78,097 new installations in Puerto Rico since 2010, the demand for solar energy is rapidly increasing. From being interested in going solar to owning your own solar system, we all have solar rights and we’re here to help you fight for them.

Despite there being many reputable providers, it is always important to ensure that you are keeping an eye out for solar scams.

When you’re considering going solar for the first time, navigating proposals and contracts can be daunting. When reading proposals, a few things you should be sure to understand are:

  • total cost of your system
  • size of your solar array
  • whether the system meets your consumption needs
  • how to maintain battery storage system
  • dollar per watt cost of your system
  • electricity cost and escalation assumptions

Similar to proposals, contracts can be stressful, some steps you should take when reading your contract are:

  • Familiarize yourself with common addenda found in contracts
  • Read the required contract terms for Solar United Neighbors co-ops

Here at Solar United Neighbors, we’ve facilitated thousands of solar installations over the past fifteen years. Along the way, we’ve seen the best and the worst of the business. The vast majority of installers fulfill the contract you sign with them, on the rare occasion you might be , Solar United Neighbors has outlined a few actions you can take.

We should all have the right to produce our own solar power. The privatization and increasing inaccessibility of energy in Puerto Rico is a crisis. We’re here to help you go solar and protect you along the way. 

Have questions? We’re here for you!

Ask away! We’re all ears. Our team of experts is here to help. You can: