Who do I ask for help if my system stops working?

Who do I ask for help if my system stops working?

If you ever need help with your solar installation, contact your solar installer first, unless they’ve instructed you otherwise. Your contract should include information for the correct department to call for maintenance requests. If your installer has gone out of business or is unresponsive, you may need to find another qualified solar company to service your installation. The good news is that your solar panels and your inverter(s) come with separate product warranties from the manufacturers.

When you call a company that didn’t install your system, they may need to do a full system inspection to gauge its condition prior to performing work. They could be held liable for work that is not up to code, so they’ll need to understand the full picture before they take on maintenance of your system. This may cost a bit of money in the short term, but it will also provide a valuable second opinion on the quality and longevity of your system.

If you’re having trouble finding someone, contact Solar United Neighbors. We’re a national non-profit 501c3 organization dedicated to representing the needs and interests of solar owners.